FREQUENTLY ASKED QUESTIONS

Phone service is available to all residents at no additional cost.

We always welcome visitors. We recommend visiting between the hours of 9:00 a.m. to 9:00 p.m. If you have a special circumstance, please speak with the charge nurse on duty so alternate visiting hours may be arranged.

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

We encourage children to visit. However, we ask you to notify the charge nurse if they are under the age of 12.

We would love for your family pets to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

Physicians see patients upon admission and, at minimum, once every 30 days thereafter. However, many of our physicians visit patients much more frequently, and our nursing professionals are in constant contact with all of the physicians. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Patients may take a leave of absence with MD authorization, which can be arranged through the nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

Definitely. Mail is delivered to patients personally every weekday except for holidays. To send a letter, please use the address below.

For the safety and welfare of all patients and staff, Lincoln Square is a non-smoking facility.

We always want our patients to be comfortable. If space permits, small personal items from the resident’s home are always welcomed.

Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

We have hair stylists available Mondays and Tuesdays. The sign-up sheet is located in the front lobby. Services can be billed or paid at time of service to the stylist.

Free parking is available. Please observe all posted city parking signs. Please avoid parking in spaces specifically reserved for the handicapped.

To stay consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident’s room must be in properly sealed containers.

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.

LADIES Dresses Pants Blouses (with front snaps) Socks/Nylons Walking Shoes (non-skid soles; velcro) Undergarments Nightgown/Pajamas Robe Sweaters (with large buttons)

GENTLEMEN Shirts (button-down suggested) Pants Belts/Suspenders Socks Walking Shoes (non-skid soles; velcro) Undergarments Pajamas Robe Electric Razor

 

Personal Laundry: There is no charge for personal laundry; however, families may wish to do their loved one’s laundry. If so, families must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved one’s clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, not the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked, including socks, shoes, and other personal items.

All the rooms have free cable television located above the bed.

Lincoln Square Post-Acute Care has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils, as well as volunteer programs. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special, or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Lincoln Square Post-Acute Care administration.

Most insurances allow 150 minutes per day, Monday through Friday.

Patients must have a Medicare card that reads "Hospital Insurance." They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.